Thank you for shopping with My Race. Our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 28 days of the purchase date for a full refund.
Any item (with the exception of food, videos/dvds and skis with screw mounted bindings) can be returned to us for any reason provided it is returned unused with its original packaging and a valid receipt. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original purchase. Due to banking restrictions cheque payments can only be refunded at least 14 days after the original purchase date.
To return your purchase by post please enclose a copy of or the original invoice stating whether you would like a refund, exchange or have a warranty issue. Please provide us with details of why you wish to return your purchase, and if for example you wish to change a size of a product please advise what you wish us to exchange it for.
If you require any advise before returning your item for exchange please contact us for assistance.
It is your responsibility to ensure that the item is returned to us safely, and if the item is being returned for refund or exchange, in a saleable condition in the original packaging and including all contents and tags.
On receipt of your goods, if you feel they are faulty, please call our Returns department on 0117 916 0829 to notify us so that we can log the issue.
If you do not contact us first this could delay the warranty inspection and possible warranty claim on your goods. On receipt of your goods we will carry out a warranty inspection or forward it to the manufacturer, and notify you of any developments of your claim.
If your purchase is outside our 28 day returns period but within the manufacturers warranty period we will repair or replace the item(s) as stated in the manufacturers warranty guidelines.
Please note: Proof of purchase is also required with all potential warranty claims.
If you wish to return skis then please contact us so that we can arrange a courier collection. Skis must be wrapped to the same standard that they were delivered in, to prevent any damage to the skis. Remember, you are responsible for the safe return of the package!
Please note: Depending on the reasons for returning an item a charge may be incurred for arranging a courier.
These terms do not affect your statutory rights, and if you have any questions regarding returning an item contact us via the “contact us” link on the web site or call us on 0117 916 0829.
PLEASE ENSURE YOU COMPLETE OUR RETURNS FORM - DOWNLOAD NOW